Benefit Resource Center (BRC)
Your Personal Assistant
Bishop's provides a dedicated benefit helpline called the Benefit Resource Center (BRC). The BRC is a toll-free one-call benefits information hotline that is specifically designed to act as a single point of contact for all benefit questions and claim issues.
The BRC is staffed with experienced professionals who are well versed in employee benefits. They are committed to providing superior customer service and participant advocacy.
If needed, the benefits specialist can work directly with you insurance carrier to resolve issues related to claims.
Be prepared to discuss your issue by having available:
- Any relevant paperwork or documentation you may have received
- The contact name and phone number of providers or others related to your question or issue
- Your basic contact information and insurance plan member number
- Your explanation of what you need to have done in order to reach a satisfactory resolution
